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Delivery
Delivery
Est Delivery: Next Day – 14 Days
Most orders are delivered next day or within just a few working days. However, depending on the item, supplier, or delivery location, some orders may take up to 14 days to arrive.
To ensure the smoothest possible experience, we recommend providing a contact number at checkout. This allows our team to personally keep you updated every step of the way with order progress, dispatch confirmations, tracking details, delivery updates and any important information regarding your order.
Once your order has been dispatched, tracking information will be provided where available so you can follow your delivery journey with confidence.
In the rare event of any delays or unexpected issues, our team will work quickly and efficiently to keep everything running smoothly with clear communication throughout, helping to put your mind at ease from purchase through to delivery.
At Kwikley, we believe great customer service means keeping our customers informed, supported and confident when shopping with us.
Returns
Returns
Hassle-Free Returns & Customer Support
Customer satisfaction is at the heart of everything we do. In the rare event that you require a return or assistance with your order, our dedicated support team will help ensure the process is handled smoothly, promptly and with minimal hassle.
Where a contact number has been provided with your order, we’re able to offer more direct communication via WhatsApp or text message updates, allowing us to quickly send electronic return labels, delivery updates, collection details and important support information when needed.
We believe clear communication and fast support create a better shopping experience, which is why our team is committed to resolving any issues professionally and efficiently every step of the way.
If Buying A Used Sofa
If Buying A Used Sofa
Used Sofa Availability & Delivery
Before placing your order, please contact us directly to confirm availability as our used sofas are one-off pieces and can sell quickly.
✉️ Use the link below to visit our contact page and for us to assist you better please include:
• The name of the sofa you are enquiring about
• A link to the sofa listing where possible
• Your contact number
• Your postcode for a delivery quotation
kwikley.com/contact
Once we receive your enquiry, Theo, our Sofa Sourcing Specialist (SSS), or a member of our team will get back to you directly via call or text with availability and delivery information.
Please Note: Delivery for a used sofa is quoted separately and paid in advance, as costs can vary depending on your location, access requirements and the size of the sofa. Once availability has been confirmed, we will provide you with a quote along with the earliest available day for delivery.
We aim to make this process as smooth as possible, with clear communication and personalised assistance throughout.
Our team will be happy to assist you and ensure everything is arranged smoothly from enquiry through to delivery.
At Kwikley, we pride ourselves on helping our customers buy with confidence.
Shop Our Curated Sofa Collection here
